Shipping policy
Shipping Policy
Last updated: 14 August 2026
At a glance
| Processing time | 1 to 2 business days |
| Shipping cost | Free on all US orders |
| Where we ship | United States, all 50 states |
| Tracking | Emailed as soon as your order leaves us |
| Discreet packaging | Plain outer box, no product branding outside |
| Questions | support@getvelure.shop |
1. Order processing
Once you place an order it takes 1 to 2 business days to pick, pack and dispatch.
Orders placed on weekends or public holidays begin processing on the next business day. During busy periods processing may take a little longer.
You will receive an order confirmation email straight away, and a separate dispatch email with tracking once your parcel is on its way.
If you have not received a dispatch email within 3 business days, please check your spam folder, then email us.
2. Delivery times
Delivery times vary depending on your location and the carrier handling your parcel.
Any delivery times shown on our website are estimates. They depend on the carrier and can be affected by weather, carrier backlogs and public holidays.
Aerosols travel by ground rather than air, which is a carrier requirement for pressurised goods and not something we can upgrade. This is why we do not offer overnight or express shipping on any order.
Estimates do not include the 1 to 2 day processing period, and we cannot guarantee delivery by any particular date.
3. Shipping costs
Shipping is free on all US orders. There is no minimum spend.
Nothing is added after checkout. The price you confirm is the price you pay.
4. Discreet packaging
Every order ships in a plain outer box. There is no product name, no description of the contents and no branding on the outside of the parcel.
The sender name on the label appears as Veluré, which is required for delivery and returns.
5. Tracking your order
You will receive a tracking number by email as soon as your order is dispatched.
- Tracking can take 24 to 48 hours to show its first scan. A tracking number showing nothing yet is normal.
- You can check status any time on our Track Your Order page.
- If tracking has not updated for 7 business days, contact us and we will open an investigation with the carrier.
6. Delivery address
Please double check your address at checkout. It is the most common cause of a delayed or lost delivery.
- If your order has not yet been dispatched, email us and we will correct the address at no charge.
- Once an order has been dispatched, the address cannot be changed.
- If a parcel is returned to us because the address was incorrect or incomplete, we will refund the order minus the return carriage cost, or reship it once the new shipping cost is paid.
- We cannot ship aerosols to PO boxes, APO or FPO addresses, or freight forwarders. Carriers restrict pressurised goods on those routes. Please use a street address.
7. Hot weather and hot mailboxes
Veluré is a pressurised can. It ships safely, but once it arrives it should not sit in the sun or in a hot vehicle.
In summer, if you know your parcel will be left on a doorstep or in a metal mailbox all day, consider shipping to a work address or setting a delivery instruction with the carrier. A can that has been sitting at high temperature is still safe to handle, but let it return to room temperature before you use it.
8. Lost, delayed or damaged parcels
Delayed. If tracking shows no movement for 7 business days, contact us and we will chase the carrier. Most delayed parcels arrive within a few days.
Lost. If a carrier confirms a parcel is lost, we will send a replacement or issue a full refund, whichever you prefer.
Marked delivered but missing. Please check with neighbours and around your property first, as carriers often leave parcels in safe places. If it has not appeared within 48 hours, contact us with your order number and we will investigate with the carrier. Where a carrier confirms delivery with GPS or photo proof, we may not be able to refund, but we will always look into it with you.
Damaged or leaking in transit. Email support@getvelure.shop within 48 hours of delivery with photographs of the can, the outer packaging and the batch code on the base of the can. We will send a replacement or issue a full refund at no cost to you.
If a can has leaked, dented or lost pressure, do not ship it back to us. Photographs are enough. Damaged aerosols are not safe to send through the post. Wrap the can, place it in your household waste, and wash any product off your skin with cool water.
See our Returns & Refunds Policy for full details.
9. Split shipments
Multi-can orders may arrive in more than one parcel, sometimes on different days. Carriers limit how many aerosols travel in a single box, so larger bundles are often split. If that happens you will receive separate tracking for each parcel. This is normal and does not mean anything is missing.
10. Where we ship
We currently ship to all 50 US states.
We do not ship internationally at this time. Aerosols are classed as restricted goods for air freight, which makes reliable international delivery difficult to promise. If we open new destinations we will announce it on our website.
11. Payment
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay and PayPal.
All payments are processed over an SSL encrypted connection through PCI compliant payment providers. We never see or store your full card details.
Payment is taken at the time you place your order.
12. How to place an order
- Add the products you want to your cart, and check the bundle size and quantity are correct.
- Go to checkout and enter your shipping address carefully, including apartment or unit number.
- Choose your payment method and confirm.
- Watch for the order confirmation email. Your dispatch email with tracking follows within 1 to 2 business days.
13. Contact
Email: support@getvelure.shop
Response time: within 1 business day
Please include your order number in every message. It is the fastest way for us to help you.